Application Process Guidance

New Customer:

Once submitted you will be notified of the outcome. (You will be informed within 24 hours – Monday to Friday) You will receive a link by text to complete the online application process which involves uploading two forms of Identification and proof of income.

Valid Forms of Identification (2 Forms Required)

Compulsory (must have one of the following):

  • Current Valid (signed) Passport
  • Current UK Driving License
  • Current UK / EU Photo – card
  • Current State Pension / Benefit Agency notification letter
  • Current years HMRC Tax Code Notification
  • Current Blue Disabled Drivers Pass
  • Identity Card by Electoral Office of Northern Ireland

Additional Acceptable Secondary Documents:

  • Mortgage Statement
  • Recent Utility Bill – Gas, Electricity, Water, Telephone (Not mobile phone)
  • Current Council Tax Bill
  • House or motor insurance certificate
  • Bank / Building Society Statement
  • HMRC Tax notification documentation
  • Electoral Roll listing

New Customer & Existing Customers – Acceptable Income verification (name and date must be visible)

  • Pay Slip (within the last 35 days, If overtime/ bonus/ shift allowance or any other additional amounts included last 3 pay slips required)
  • Proof of Benefits (benefit letter within the last 12 months)
  • Universal Credit full portal
  • Child Benefit Letter
  • Working / Tax Credit Letter
  • P60 (latest tax year)
  • Self-employed tax return
  • Private pension statement
  • Maintenance payments
  • Foster Income